Support
Contact
Email jacob@countedge.app. Replies usually within one business day.
How to cancel
iOS: Apple manages all subscriptions through your Apple ID. Follow Apple's official instructions at support.apple.com/en-us/118428.
Android: Google Play manages subscriptions at play.google.com/store/account/subscriptions.
Account deletion
Account deletion lives inside the app. Open Settings, scroll to Account, tap Delete Account, then confirm in the second modal. The flow is intentionally two-step. Deletion removes your profile, session log, and saved game profiles permanently. Active subscriptions must be cancelled separately through the App Store or Google Play.
Common questions
How does billing work?
The coaching program is $2,500 USD to enroll, then $400 USD a month, billed through Stripe. The first 3 months are the program. After that, the same $400 a month keeps the weekly calls and the app for as long as you want them.
How do I cancel my membership?
Email jacob@countedge.app and we cancel it the same day. No call, no retention script. When you cancel you lose app access, but your account and your history stay. If you come back later, your data is still there.
How do I get access to the app?
App access comes with the coaching program. There is no public signup and the app is not for sale on its own. When you enroll, we create your account and email your login details within 24 hours. If the email never arrived, write to jacob@countedge.app.
How do I delete my account?
Open the app, go to Settings, scroll to the Account section, and tap Delete Account. The flow is two-step: tap Delete, then confirm in the modal. Account deletion is permanent and removes your profile, session log, and saved game profiles. Deleting the account does not stop membership billing, so email jacob@countedge.app to cancel that too.